By using this site you are agreeing to follow and abide by our terms and conditions. The Free Range Kitchen is the parent company name and variations of this referred to on our website include The Free Range Kitchen’ along with ‘we’, ‘us’ and ‘our’ to refer to ourselves.This website is operated by The Free Range Kitchen whose registered address is: 17 Risewood, Gate Helmsley, YO41 1NH. We may be reached on 07788858085.
Please note, we reserve the right to revise the Terms and Conditions at any time without notice to you.
All orders are subject to availability and acceptance by The Free Range Kitchen. Orders must be placed by 7pm on Tuesday for delivery the following Thursday. If the items you have ordered are unavailable we will contact you by your chosen preferred method (phone or email). You will be able to choose a replacement for the order or receive a refund for the part of the order which was unavailable.
All prices are listed on the website.
3. Order notice
Orders may be subject to a minimum spend to qualify for free local delivery. This is postcode dependant and will be made clear upon checkout.
Payment can be made by Cash on delivery / Paypal/ BACS / Credit/ Debit Card Payment made through our provider BrainTree.
We will deliver your order to the contact name and address you supply. We like to hand our products over in person so we know they’ve reached their destination in the condition they were intended. If there is no one in to receive the goods they will either be left in a place specified by the person ordering.
We can not accept any liability for loss or damage to goods once they have been delivered, or once they leave our premises if being collected. Once delivered the recipient is responsible for the product and is held at your own risk.
Delivery times are approximate, we aim to have all deliveries completed between 17.00 – 20.00 on Thursday of the corresponding week. If your delivery is delayed by a substantial amount of time, we will contact you to ensure delivery is still suitable.
Risk of damage to or loss of goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time.
You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale unless otherwise agreed (I.e. charity event)
7. Cancellation Policy – Edibles
Under the Distance Selling Regulations, you do not have the legal right to cancel orders of made-to-order items, which includes ALL of our edible goods.
Cancellations can not be made within 48 hours of the order being received as the order may have gone in to production – however we will always try our best to amend orders at short notice, please contact us for details.
If we do cancel your contract we will notify you by e-mail and will refund any payment you have made to us within 30 days of your order.
All refunds must be made within 30 days of the cancellation date and in the original payment format.
Receipt/proof of purchase must be shown in order to gain a full refund, otherwise refunds are at the discretion of The Free Range Kitchen
Any complaints regarding to your order must be made known to us within 48 hours of receiving your order by either phone or email. We will respond within 24 hours during our office times of 9am – 5pm, Monday to Friday
Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent us by email to firstname.lastname@example.org.
10. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them before making a purchase from us.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive of the courts of England and Wales.
14. Intellectual property
All of the content on the site including pictures, graphic design and text are subject to copyright and other intellectual property rights held by ‘The Free Range Kitchen’.
15. Use of the site
You may download, view, copy and print documents and graphics incorporated in these documents (the “Documents”) from the Site subject to the following: (a) the Documents may be used solely for personal, informational, non-commercial purposes; and (b) the Documents may not be modified or altered in any way.
You may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this Web Site in whole or in part without the express authorisation of ‘The Free Range Kitchen’